Depending on how you interact with Pawfectious, we may collect information such as:
1. Information We May Collect
- Your name
- Email address
- Telephone number, when provided
- Billing and shipping address
- Information necessary to process an order
- Products or books purchased
- Messages or information submitted through our contact forms
- Newsletter or marketing preferences
- Website activity and technical information, such as IP address, browser type, device information, and pages visited
- Cookie and similar technology information
- Any other information you voluntarily provide to us
We seek to collect only the personal information reasonably necessary for the purposes described in this Privacy Policy.
2. How We Use Personal Information
We may use personal information to:
- Process and fulfill purchases and orders
- Arrange shipping and delivery
- Communicate with customers regarding their orders
- Respond to questions, requests, or messages
- Provide customer service
- Send newsletters, announcements, or promotional communications when you have chosen to receive them
- Present and improve our website, books, products, and services
- Understand how visitors use our website
- Maintain website security and prevent fraud, misuse, or malicious activity
- Meet our accounting, tax, regulatory, and legal obligations
- Protect the rights, property, and security of Pawfectious, our customers, and others
We will not use personal information for purposes materially different from those for which it was collected without obtaining any consent required by law.
3. Purchases and Payment Information
When you purchase books or other products through our website, we may collect information necessary to complete your transaction, such as your name, billing address, shipping address, email address, and order information.
Payments may be processed through third-party payment service providers. Those providers may collect and process payment information according to their own privacy policies and security practices.
We encourage you to review the privacy practices of the payment provider presented to you during checkout.
4. Shipping and Order Fulfillment
When necessary to complete an order, we may provide limited personal information to shipping carriers, delivery services, fulfillment providers, or other service providers involved in delivering your purchase.
Only information reasonably necessary to provide the applicable service will be shared.
5. Contact Forms and Communications
When you contact Pawfectious through our website or by email, we may retain your name, email address, message, and other information you choose to provide so that we can respond to your inquiry and maintain appropriate business records.
Please do not send sensitive personal information through website contact forms unless it is necessary for your request.
6. Newsletters and Marketing Communications
If you choose to subscribe to Pawfectious news, announcements, book releases, or other communications, we may use your contact information to send those communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.
Unsubscribing from promotional communications will not prevent us from sending transactional communications that may be necessary in connection with an order or request.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Operate essential website functions
- Remember visitor preferences
- Improve website performance
- Maintain security
- Understand website traffic and usage
- Support shopping and checkout functionality
- Provide analytics or other features
Where required, you may be given choices regarding non-essential cookies.
For additional information about the cookies used on our website and the choices available to you, please see our Cookie Policy.
8. Analytics and Website Information
Certain information may be collected automatically when you use our website, including your IP address, browser type, device type, approximate geographic region, referring website, pages viewed, and interaction information.
We may use this information to understand website performance, improve visitors’ experience, identify technical issues, and protect the website against misuse or security threats.
9. Embedded Content and Third-Party Websites
Our website may contain links to or embedded content from third-party websites or services, including social media platforms, booksellers, retailers, videos, or other online services.
When you interact with third-party content or follow a link to another website, that third party may collect information according to its own privacy policy.
Pawfectious does not control the privacy practices of independent third-party websites. We encourage you to review their privacy policies before providing personal information.
10. Children’s Privacy
Pawfectious creates books and stories that may be enjoyed by children and families. However, our website and online store are intended to be used by adults, parents, guardians, and other individuals capable of providing valid consent.
We do not knowingly seek to collect personal information directly from children under 14 without the consent of a parent or person holding parental authority where such consent is required by law.
Children should not submit personal information, create purchases, subscribe to communications, or contact us with personal information without the involvement of a parent or guardian.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.
11. How We Share Personal Information
Pawfectious does not sell personal information.
We may disclose limited personal information to trusted service providers when reasonably necessary to operate our business, including providers involved in:
- Website hosting and maintenance
- Online store and e-commerce functionality
- Payment processing
- Shipping and delivery
- Email communications
- Website analytics
- Website security and spam prevention
- Accounting, professional, or legal services
These providers may process information on our behalf or in connection with the services they provide.
We may also disclose information when required or authorized by law, in connection with legal proceedings, or when reasonably necessary to protect Pawfectious, our customers, or others.
12. Information Processed Outside Quebec or Canada
Some service providers used to operate our website, online store, communications, or technology systems may process or store information outside Quebec or outside Canada.
When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.
Pawfectious takes reasonable measures appropriate to the circumstances when selecting and working with service providers that process personal information.
13. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet legitimate business, accounting, tax, contractual, security, or legal requirements.
Retention periods may vary depending on the type of information and the reason it is held.
When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, as appropriate and permitted by law.
14. How We Protect Personal Information
Pawfectious uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
No website, electronic transmission, or information storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we take reasonable precautions appropriate to the information under our control.
15. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Ask whether we hold personal information about you
- Request access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Withdraw consent where applicable
- Request deletion of certain personal information where permitted by law
- Ask questions about how your information has been collected, used, or disclosed
- Raise a concern regarding our privacy practices
Certain information may need to be retained when required for legal, accounting, tax, security, transactional, or other legitimate purposes.
To exercise a privacy right or submit a privacy-related question, please contact us using the information below.
16. Privacy Officer
Pawfectious Inc. has designated responsibility for overseeing the protection of personal information and responding to privacy questions and requests.
Pawfectious Inc. – Privacy Officer
Email: pawfectiousinc@gmail.com
Please include “Privacy Request” in the subject line when contacting us about your personal information.
We may need to verify your identity before responding to certain requests.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices, services, technology, or legal requirements.
When changes are made, the revised policy will be posted on this page and the Last updated date will be changed.
We encourage visitors to review this Privacy Policy periodically.
18. Contact Us
Questions about this Privacy Policy or Pawfectious’ privacy practices may be directed to:
Pawfectious Inc.
Email: pawfectiousinc@gmail.com
For other general questions, you may also use the Contact Us page on the Pawfectious Publishing website.
Pawfectious Inc.
Heartfelt stories of adventure, friendship and courage — created for readers of all ages.